Testimonials

Expat Insurance provides excellent service and competitive solutions for all of your insurance needs. They work with you to find the best solutions for your unique situation and do not pressure you into buying something you don’t need. From corporate insurance coverage to personal expat insurance coverage for life, property or travel, I would highly recommend Expat Insurance.

Daniel Jackman

Expat Insurance has been my insurance provider of choice for the needs of my family as well as my business during my seven years in Singapore. As a trusted member of the local and expat community fabric, their team of experts are professional, thorough and refreshingly sincere. They have always been efficient and thoughtful in helping us make informed decisions providing a worry-free approach to understanding, choosing and managing insurance solutions for the curve balls of life. Expat Insurance takes care of people first and they just continue to get it right.

Shaun Thompson

Engaging with Expat on both personal and employer related insurance programmes throughout 2016 has demonstrated a superlative product knowledge and tenacity on their part, providing me with a comfort level I have not previously experienced with any other intermediary. The personal service, attention to detail, and their desire to find client appropriate solutions has been a refreshing experience in a world where all too often the default position is mediocrity

Colin Robinson

The team at Expat Insurance has been a tremendous knowledge and execution resource for us in helping put in place proper insurance coverage plans for both employees and business lines. I have found them exceptionally strong and diligent in their execution capabilities and always available when needed. Their efforts and focus are greatly appreciated and provide tremendous leverage to a small and relatively new business.

Rob Naso

We looked at many different insurance options and found them all confusing and difficult to deal with. Expat Insurance cut through the clutter and made complicated things feel simpler.

Luke Janssen

Expat Insurance really are our own personal emergency service! The consistent level of service and professionalism you get on all interactions with them is nothing but excellent. They are not only friendly and customer focused but are proactive, knowledgeable and experienced whilst delivering customer service that is second to none, which is rare these days especially with language and cultural barriers. I really don’t think we would have been able to maintain our good moral and co-operation from our staff during some significant business changes without the additional and continued support from Expat’s team on the ground who spoke to staff directly over the phone, via 121 meetings and presentations. They explain in layman’s terms and treat everyone with the same level of respect and are an extension to our university!. I have to say both Nur and Andrew are an asset to the business and we welcome all interactions with them.

Kelly Lovelock

I appreciate the swift and convenient service of Expat Insurance.

S. Molenaar

Efficient and professional – Expat Insurance takes the headache out of the details. Great service.

A. Touchaud

For the past 2 years I’ve been using Expat Insurance, Marion did an amazing job in helping me to find the most suitable medical insurance according to my needs. She is always available when I have a question and very friendly and professional. Overall, I truly recommend Expat Insurance services to all expats looking for professional and dedicated customer service.

SL

The experience with Expat Insurance has been very positive. We will certainly recommend Expat Insurance to newcomers.

J Speranzini

I just wanted you to know that Emma at Expat Insurance was of superb assistance to me, calling me back after only two minutes with the news that my claim was in transit but not yet received by her office. Further to this, Emma noticed my name incorrectly presented on the covering letter and followed-up immediately with the insurer to make sure that spelling had not made it to the cheque. Again, great service.

C.W Harris

“Entrepreneurs, family business owners and family offices with a regional or global focus can rely on Expat Insurance to address their comprehensive insurance needs.

Clients receive prompt, professional, and personalised service at Expat Insurance, where relationship managers take the time to understand their client’s needs and objectives.

In particular, quality after-sales service is what sets Expat Insurance apart from traditional freelance brokers who tend to be transactional in nature and do not have the scale to address individual clients’ dealings with insurance companies.

Melissa in the Private Clients Division has been a pleasure to work with and has a whole network of colleagues who she can refer for everything from home insurance to business & travel insurance and traditional life insurance.”

V.L.

Having been a client for a few years but never having to make a claim, I was really reassured with the service that Expat Insurance, especially Melissa provided.

We had a number of questions and concerns with the insurer which were handled in a timely and professional manner by Melissa. Knowing we had someone to reach out to, ask questions to and be on our side was so reassuring and made me thankful for going with Expat insurance.

I would highly recommend using Expat Insurance as the peace of mind you get knowing there is someone there to advocate on your behalf and help navigate the complex rules and processes insurers have in place is a god send. Thanks Melissa for your patience and support.

Joseph and Jam

We have used the team at Expat Insurance since arriving in Singapore 5 years ago. Every time we have needed advice on insurance they have been very open, honest and down to earth, laying out options and sharing their experience. They are all about finding the right product for your needs – simple. I would recommend them to anyone who is navigating what can be a complex environment, especially when overseas with family to look after.

B Morrell

I have been a client of Expat Insurance for 3 years and in that time, not only did they spend so much effort finding the best health insurance policy for my expanding family (which is very crucial with the exorbitant medical costs that can be faced in Singapore!) but they continued to prove their commitment by addressing my needs throughout the relationship.

Across the 3 years, i have had 2 births and Expat Insurance made the application and claiming process so much easier & this especially is important as a mum that needs to focus their attention on their family.

I didn’t have to spend any time speaking to the insurer directly (where there is a significant time difference) when there were questions or errors to address as Expat Insurance took full control and they certainly kept me sane on many occasions! I wouldn’t think to deal with anyone else.

Brynie M

My son was born with severe complications and as a result suffered severe brain damage. The insurance provider we were with declined to cover him due to his condition. Expat Insurance went above and beyond for me to successfully source a new medical insurance for my son. Their dedication, understanding, compassion and professionalism made a very difficult situation more bearable for my wife and I. They epitomize the definition of customer service and professionalism and I would never hesitate to recommend them to anyone…

Phil G

Expat Insurance laid out more product options offered by more insurers in the Singapore market than an agent could; over half-a-dozen in my case. The benefits and premium rates of each option were presented in an easy to digest format which allowed me to make a qualified decision when it came time to apply for my individual cover. I’ve already renewed two years running with my current policy and have no hesitation renewing for a third year. An Expat Insurance advisor contacts me every year before renewal and talks me through my insurance policy to ensure I understand what I am renewing. This is a great service. I can’t recommend them enough.

J Sampson

A big thank you to show my appreciation for alerting me that I may have been in a stressful situation down the track with a baby or 2 in hospital and no cover. All I wanted was that original broker to listen to what I needed, so I truly appreciate your help. If only more people with your knowledge existed in Singapore.

S Townson

I wanted to let you know that we’ve been very impressed with the service provided by both Sheila and Marion. Professional, friendly, and willing to take the time to explain the varying complexities of the medical insurance we’re seeking in Singapore. They are a credit to your organisation.

P Terwee

I have been more than happy with my dealings with Expat Insurance. Emma was lovely to deal with and extremely patient as I had to draw out the process of getting a Home Contents & Valuables policy due to my husbands travel schedule. I would by all means recommend Expat Insurance.

Erin L

Exceptional service from Clare Martin-Sauze in opening three accounts in one week. Truly first rate and a total pleasure to work with. I cannot imagine a better experience than the one we have just had with Expat Insurance and Clare in particular.

R Baigrie

I had a lot of difficulty finding an insurance broker that could help us in all areas of insurance given our non-permanent situation in Singapore. I was unsuccessful at finding the right policy for coverage of a newborn baby as most Singapore companies exclude them for the first 14 days. I was not looking for pregnancy coverage, but if the baby had to go to ICU, I wanted the baby to be covered. I have heard “horror” stories of expats in Singapore who ended up paying small fortunes as their babies were excluded.

I spoke to Expat Insurance and my mind was immediately set at ease. My consultant took the time to listen to me, found me a policy that addressed my needs, and although thankfully we did not need to use the benefit, as my baby was healthy, we had the protection in place. I have gone back to Expat Insurance for all of my insurance needs and I can’t be more pleased. Danielle is a great “translator” of insurance terms into layman’s English, she has access to many different insurance companies in Singapore and understands my personal situation.

The Expat Insurance office is located in Riverwalk near Central mall, just where people pick up their employment pass. The team at Expat Insurance has a lot of experience and is extremely professional. Just sharing with you all so you can avoid the headaches I went through.

P.Fairey

We would not hesitate to recommend Expat Insurance for the prompt, efficient and friendly service. Our consultant provided us with a range of coverage options for our car, our homes and ourselves and helped us select the best policies for our requirements. She promptly answered any questions about our coverage and was amazingly efficient when dealing with insurance companies when we needed to add a property to our policy and when we had a minor car accident. We have really appreciated her assistance and her friendly, professional service.

The Palmer Family

We contacted Expat Insurance after a very frustrating experience trying to deal directly with local health insurers. Our advisor was a breath of fresh air! She immediately understood what we wanted and had a range of good product options tailored to the needs of expat families. She was amazingly friendly, efficient and helpful and had an excellent policy up and running for us in record time. Thank you Expat Insurance!

M. Dunn

I had a great experience with Expat Insurance. I recently moved to Singapore and needed to insure my household goods, jewellery and electronics. Expat Insurance’s swift and thorough attention to detail made this a smooth and painless task. I got a competitive rate and fantastic coverage. I would not hesitate to recommend Expat Insurance.

C. Camacho

Simply put, Expat Insurance gets it immediately, which is truly a breath of fresh air. Expat Insurance is efficient, responsive, stress-free – and importantly competitive. Would strongly recommend their service to anyone who requires an insurance solution.

D. Kim

Expat Insurance are proactive and efficient. Very useful for procuring numerous quotes and saves you quite a bit of hassle….

R. Michaels

Expat Insurance provided an efficient, fast and friendly service, which I have been unable to find with other brokers or insurance providers in Singapore. The policy they proposed fulfilled our needs exactly and even better they did all the paperwork for me. Not once was I told “cannot lah”!

K. Fallon

My consultant was of great assistance to me, in sourcing the appropriate insurance that best addressed my own personal requirements. She took the time to compare policy wording benefits of different insurers, and also assisted in managing premiums to what I believe is fair relative to coverage. I would have no hesitation in recommending Expat Insurance to other interested parties in this regard.

R. McCabe

I was very impressed by my advisors courtesy, patience, dedication and efficiency in preparing our insurance cover. I would highly recommend Expat Insurance for all insurance needs. I have now taken out policies for Home Insurance and Worldwide Travel Insurance for our family. The level of cover provided seems to be the best in the industry.

The Expat Insurance website is really easy to use. We had planned a quick getaway from Singapore to Vietnam and I was nervous that the travel insurance policy offered through the airline was insufficient. I was able to take out a one year travel insurance policy for the whole family and pay online.

The whole transaction took no more than five minutes and we had cover immediately. Now we have excellent cover for our weekend getaways as well as longer holidays – regardless of whether they are booked well in advance or at short notice. When travelling with young kids this is a real weight off my mind.

Thanks Expat Insurance! Both packages seem to provide much better cover than those available elsewhere. You are brilliant!

K. Devin

Dealing with Expat Insurance was like a breath of fresh air. They clearly understand insurance products well and responded to all queries quickly, thoroughly and clearly.

D. Lewnes

Expat Insurance was extremely helpful. I needed to organise insurance in a hurry they arranged everything very quickly at a very good price. I would highly recommend their service.

A. Rozenauers

I cannot say enough good things about Expat Insurance. The whole process of setting up my insurance was very easy and efficient. I felt that they really listened to my requirements and provided me with a package that suited all my needs, at a reasonable price and being a small business, I really appreciated that part!

Our consultant was very helpful and well informed and so I can highly recommend calling Expat Insurance and getting a quote!

Tall Trees Consulting Pte Ltd

This was a totally stress free way to sort out our insurance. The options were very clearly explained and tailored for both our requirements and our budget. Excellent service.

H. Houseman

Expat Insurance answers your questions before you ask them. I’m thrilled they launched their business when they did – they’ve made life much easier living in Asia. Expat Insurance understands each customer’s unique needs and I am grateful for the superior customer service. Thank you guys!

J. Penque