I wanted to drop you a note to say thank you for all your help during my medical insurance renewal process.
It is not often that one encounters true customer service of the highest calibre. You showed both patience, knowledge, and desire to understand my actual needs. After our conversations, you delivered the right product that was aligned with my current situation. And you performed your job patiently whilst I was having a tough time focusing on this particular issue.
While a scale is not available, let me assure that my experience with you was a 10/10 score!